Member Service Rep and Drive-Thru Teller
Reports To: Lead MSR/Frontline Supervisor
Location: 1010 SW Tyler ST. Topeka, KS
Employment Type: Full-Time
Position Summary
Empower Blue Credit Union is seeking a detail-oriented and motivated MSR and a Drive-Thru Teller to support the organization’s financial operations. This position is responsible for assisting members in the lobby and drive-thru.
Essential Duties & Responsibilities
Responsibilities include, but are not limited to:
Greet members, answer phone, provide support to members, provide education about credit union services and products, and direct members to appropriated departments for specific needs.
Accurately process deposits, withdrawals, transfers, and other financial transactions in person or over the phone.
Open new accounts and close existing accounts.
Maintain accurate records of all transactions.
Accurately balance and maintain cash drawer throughout the day and at the end of each shift.
Maintain organized workstation.
Follow credit union policies and procedures.
Knowledge & Skills
The ideal candidate will demonstrate:
Proficiency in Microsoft Excel and Microsoft Word.
High level of accuracy and attention to detail.
Ability to manage multiple priorities at a time.
Integrity and confidentiality.
Strong organizational skills.
Problem-solving and critical thinking.
Effective verbal and written communication.
Ability to collaborate and work well within a team
Required Qualifications
High School Diploma or equivalent.
1 year bank or credit union experience for MSR position.
1 year cash handling and customer service experience for Teller position.
Preferred Qualifications
Understanding of credit union operations and financial products
Knowledge of National Credit Union Administration (NCUA) regulations and reporting requirements
Work Environment
Full-time position: Monday–Friday, 8:30 AM–5:00 PM
Ability to sit for extended periods and use standard office equipment
Occasional travel required for community events, conferences, and industry networking opportunities
Compensation & Benefits
Competitive compensation based on experience.
Competitive Benefits Package Includes:
Health, dental, and vision insurance
Retirement plan
Paid time off and holidays
Gym membership
Professional development opportunities
Additional employee benefits
To Apply: Submit your resume and cover letter to stacey@empowerbluecu.org